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Our Covid-19  Terms & Conditions

 

STORYSCAPE TRAVEL

COVID-19 TERMS & CONDITIONS

Due to the Coronavirus outbreak, StoryScape Travel has made special provision for amendments to its Terms & Conditions.

COVID-19 RELATED QUALIFYING CONDITIONS

This COVID-19 policy will apply if any of the conditions listed below are met and in effect within a period of 15 days prior to a guest’s start date of a STORYSCAPE TRAVEL Tour or Breakaway.

• The government in the guest’s country of residence restricts travel, which has a direct causal impact on the guest’s travel plans.

• Travel restrictions on the destination/s are imposed by the guest’s country of residence

• South Africa falls under official government sanctioned lockdown

• South Africa close their borders to all international travellers, or to travellers from the guest’s country of residence.

• The South African government closes Intra-Provincial borders, preventing travel to both local and international travellers.

• International flights are cancelled, with no alternative routing available to reach South Africa

• A mandatory quarantine period is imposed entering South Africa or on return to the guest’s country of residence

• The guest’s country of residence has imposed a COVID-19 related travel advisory

• The guest has contracted COVID-19 or is in quarantine or under medical treatment up to 48 hours prior to travel. In such a case, supportive documentation will be required by a medical official.

PLEASE NOTE, Cancellation requests due to fear of contracting COVID-19 or the prevalence of comorbidities will not constitute
legitimate grounds for waiver of cancellation fees as per StoryScape Travels Standard Operating Terms & Conditions.


COVID CANCELLATION / POSTPONEMENT POLICY

This COVID-19 policy will apply if any of the conditions listed above are met and in effect within a period of 15 days prior to a guest’s start date of a STORYSCAPE TRAVEL Tour or Breakaway.

StoryScape Travel’s Operating Procedure for cancelled bookings where funds have been received from the Client is to issue a credit note to the Client for the amount paid, these credit notes do not expire and can be applied to any future availability for the original booked Tour / Breakaway.

4.4.1 The Client may change the new re-booked Tour / Breakaway, within 7 days of making the new booking with no repercussions or financial penalties. Should the new chosen dates have a published price difference to the original Tour / Breakaway, then the difference in price will be charged to the Client and will be payable as per the standard StoryScape Travel Payment Terms.

4.4.2 Eight days after having booked the revised Tour / Breakaway date, and 21 days prior to the start date of the new Tour or Breakaway, the Client may change the new booking, to another future available date, once free of charge and without any repercussions or financial penalties.

Any further date changes will incur a 7% re-booking fee. (7% of total Tour / Breakaway fee invoiced).

In the very unlikely event that a Client be unable to re-schedule a Tour / Breakaway, whilst making no guarantees, StoryScape Travel will attempt to waive or limit any cancellation charges, but this will be solely at the Tour Operator’s discretion and shall be largely, but not exclusively, dependent on cancellation charges, if any, levied on it by its suppliers.

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Privacy Policy

Your privacy is important to us. It is StoryScape Travel’s policy to respect your privacy regarding any information we may collect from you across our website, https://storyscapetravel.co.za/, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 August 2019.